Policies at The St James

The St James provides a set of policies to ensure a pleasant stay in our Hanmer Springs luxury hotel. Book your Hanmer Springs accommodation or executive team building event online now!

Office Hours
Reception is open from 8.00am – 8.00pm daily. A later check-in is available with prior notice.

Check-in & Check-out
Check-in is from 2.30pm on the day of arrival. Check-out is before10.30am on the day of departure. Early check-in / late check-outs are only by prior arrangement.

Payment Policy
Credit card details are required to confirm a booking. At check-in a credit card must be provided to cover all charges that may be made against the room and any possible damages caused by misuse or carelessness. If a credit card is not provided the full charge of your luxury Canterbury accommodation plus a $300 bond will be required at check in.

Smoking
For the comfort of all our guests The St James is a totally smoke free complex and smoking is not permitted anywhere on the property. In the event of someone smoking inside the premises, management will engage a specialist cleaning company and such costs will be charged to the registered guest.

Visitors
We understand that you may have friends visit; however, no visitors are permitted on the premises after 10.00pm, in consideration of other guests.

Damage
Any damage to the room or motel property may be charged to your account, plus a further charge for any consequential loss of income.

General

NO bicycle or bike parts are permitted in the units or suites (we provide a secure bike store).
NO pets are permitted.

Environmental Policy at The St James
At The St James in Hanmer Springs, we strive to provide a clean, comfortable environment and friendly service that exceeds guest expectations, taking into consideration our responsibility to minimise the impact on the environment.

By efficient use of energy, water, office products, fuel and other resources, we are commited to doing all possible to reduce the impact that our luxury hotel accommodation in Hanmer Springs has on the environment.

Steps taken to reduce impact on the Hanmer Springs environment:

We are fully insulated and double-glazed to maintain and hold the temperature
and to reduce noise pollution.
We use biodegradable and environmentally friendly cleaning products.
We use eco products for our guest toiletries.
We recycle our waste – cans, bottles, bulk paper and cardboard.
To reduce paper waste we only supply a newspaper if requested.
Guests are encouraged to consider the environment.
Recycling bins are provided in all units and suites to enable guests to sort waste.
Guests are encouraged to consider re-using bathroom linen rather than requesting replacement with every use.

Cancellation / Refund
Individuals
Cancellations made less than seven days prior to arrival date will incur a cancellation fee of $25. Cancellations with less than 48 hours notice from 10.00am on the check in day may result in the total amount of the booked accommodation being charged.

Early Bird Special
This cancellation policy applies only to our Early Bird special deals which are periodically advertised on the website.
All Early Bird bookings must be made online and paid for at the time of booking. Total accommodation cost is non-transferrable and non-refundable if cancelled.

Group Bookings

Cancellations made more than 30 days from check-in day will incur an administration charge of $25.
Cancellations made less than 30 days from the check-in day will incur a cancellation fee of 15% of the value of the cancelled accommodation.
Cancellations made less than 14 days from the check-in day will incur a cancellation fee of 25% of the value of the cancelled accommodation.
Cancellations with less than 48 hours notice from 10.00am on check in day may result in the total amount of the booked accommodation being charged.